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T 1265/09 (Call center/IEX) of 24.1.2012

European Case Law Identifier:

ECLI:EP:BA:2012:T126509.20120124

Date of decision:

24 January 2012

Case number:

T 1265/09

Application number:

IPC class:

Language of proceedings:

EN

Distribution:

D

Download and more information:

Decision text in EN (PDF, 45Â KB)
Documentation of the appeal procedure can be found in the Register
Bibliographic information is available in:	EN
Versions:	Unpublished

Title of application:

Skills-based scheduling for telephone call centers

Applicant name:

IEX CORPORATION

Opponent name:

InVision Software AG

Board:

3.5.03

Headnote:

-

Relevant legal provisions:

European Patent Convention Art 56

Keywords:

Inventive step (no)

Catchwords:

-

Cited decisions:

G 0003/08
T 1173/97
T 0641/00
T 0258/03
T 0424/03
T 0154/04
T 1284/04
T 1227/05

Citing decisions:

G 0001/19
T 0531/09
T 0625/11
T 1393/11
T 1630/11
T 0821/12
T 0489/14

Source: http://www.epo.org/law-practice/case-law-appeals/recent/t091265eu1.html

Date retrieved: 17 May 2021

15 references found.

Click X to load a reference inside the current page, click on the title to open in a new page.

EPC Articles

X A.56 EPC Inventive step

Offical Journal of the EPO

X OJ EPO 2019, A86 - Interlocutory decision of Technical Board of Appeal 3.5.07 dated 22 February 2019 - T 489/14

Case Law Book: I Patentability

X CLR I A 2.4.3.F Computer-implemented simulation methods

Case Law of the Enlarged Board

X G 0003/08 (Programs for computers) of 12.5.2010

General Case Law

X T 1173/97 (Computer program product/IBM) of 1.7.1998

X T 0641/00 (Two identities/COMVIK) of 26.9.2002

X T 0258/03 (Auction method/HITACHI) of 21.4.2004

X T 0424/03 (Clipboard formats I/MICROSOFT) of 23.2.2006

X T 0154/04 (Estimating sales activity / DUNS LICENSING ASSOCIATES) of 15.11.2006

X T 1284/04 (Loan system/KING) of 7.3.2007

X T 1227/05 (Circuit simulation I/Infineon Technologies) of 13.12.2006

X T 0531/09 (Checkpoint simulation/ACCENTURE) of 3.5.2012

X T 0625/11 () of 19.1.2017

X T 1630/11 (Modelling a multiprocessor system/THE MATHWORKS) of 13.1.2017

X T 0489/14 (Pedestrian simulation/CONNOR) of 22.2.2019