There are instances where personal consultation with the applicant can be helpful in advancing the procedure. Such consultation will preferably be held by videoconference, thereby allowing, where necessary, the presentation of documents, the participation of other persons and the verification of the identity of the person(s) attending (see C-VII, 2.2). However, consultations can also be held by telephone at the request of the applicant, if the situation so requires.
The consultation may take place at the initiative of either the applicant or the examiner or formalities officer. However, the decision on whether it is to be held is at the discretion of the formalities officer or examiner. A consultation request from the applicant should usually be granted unless the nature of the issue to be discussed requires formal proceedings or the examiner believes that no useful purpose would be served by such a discussion. For example, where substantial differences of opinion exist in examination, written procedure or oral proceedings are normally more appropriate.
Typical situations in which applicants may want a consultation are:
Typical situations in which examiners may consider it appropriate to consult the applicant are:
With regard to consultations in response to the EESR before the application has entered the examination phase, see B‑XI, 8.
Telephone conversations held for the sole purpose of arranging a date for a consultation or oral proceedings do not in and of themselves constitute a consultation within the meaning of this section. Therefore, no minutes need to be prepared (C-VII, 2.4) unless so required where the applicant agrees to a notice period of less than two months before oral proceedings (E-III, 6).
Source: http://www.epo.org/law-practice/legal-texts/html/guidelines/e/c_vii_2_1.htm
Date retrieved: 17 May 2021