T 1265/09 (Call center/IEX) of 24.1.2012

European Case Law Identifier: ECLI:EP:BA:2012:T126509.20120124
Date of decision: 24 January 2012
Case number: T 1265/09
Application number: 98935600.1
IPC class: H04M 1/72
Language of proceedings: EN
Distribution: D
Download and more information:
Decision text in EN (PDF, 45 KB)
Documentation of the appeal procedure can be found in the Register
Bibliographic information is available in: EN
Versions: Unpublished
Title of application: Skills-based scheduling for telephone call centers
Applicant name: IEX CORPORATION
Opponent name: InVision Software AG
Board: 3.5.03
Headnote: -
Relevant legal provisions:
European Patent Convention Art 56
Keywords: Inventive step (no)
Catchwords:

-

Cited decisions:
G 0003/08
T 1173/97
T 0641/00
T 0258/03
T 0424/03
T 0154/04
T 1284/04
T 1227/05
Citing decisions:
G 0001/19
T 0531/09
T 0625/11
T 1393/11
T 1630/11
T 0821/12
T 0489/14

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